BPAY Group named a Best Employer second year in a row

With an all-time high engagement score of 93%, BPAY Group has been recognised as one of Australia’s best employers by AON for a second year in a row

If you want to work for one of the best employers in Australia, BPAY Group should be at the top of your list.

AON’s senior consultant Jeff Brown praised BPAY Group for the extraordinary result, “This is one of the highest scores we have seen. BPAY Group has placed well above the industry standard across all measures.”

John Banfield, BPAY Group’s CEO says, “We’re incredibly proud to be a best employer for a second year running and for the recognition of our incredible culture.”

AON measures organisations across four measurable factors: employee engagement, agility, engaging leadership and talent focus.

A culture transformation program and co-created values have resulted in highly engaged staff, reflected in the 93% engagement score and 95% participation rate.

Responsible for leading the transformational cultural change of the business, Lucy Lithgow, GM People & Culture, has implemented a range of new initiatives to drive high individual performance, productivity and strategic success. Initiatives include a refreshed performance and talent management program, introduction of a short-term incentive program, co-created company values to guide behaviours, values-aligned peer recognition program and an activity-based working culture.

“We chose to change and put a program in place to transform our culture. Through our continued efforts to provide our employees with the best employee experience, we have seen our engagement score jump from 84% last year and have seen significant increases year on year,” says Lithgow.

“We are now operating in an environment where there is increased competition for top talent. We genuinely work with our people to understand their motivations and needs and how we can continually improve their experience at work. Happy employees mean happy customers.”

Their employees agree. According to employees, “the organisation has put in a lot of effort in making it a great place to work for everyone,” and has “an amazing work culture.”

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